Seller Guidelines & Standards

Our guidelines ensure a trusted, high-quality marketplace for buyers and sellers alike. Adhering to these standards helps you build credibility and grow your business.

Getting Started

To begin selling on MarketHub Express, you must meet the following requirements:

Valid Government-Issued ID
A passport, driver's license, or national ID card for identity verification.
Business Information
Your business name, address, and registration details (if applicable).
Bank Account
A verified bank account for receiving payouts and processing refunds.

Product Listing Standards

Every listing on MarketHub Express must meet these quality standards to ensure a consistent buyer experience.

Accurate Descriptions & Titles

Provide clear, truthful product titles and descriptions. Include all relevant specifications, dimensions, materials, and features so buyers can make informed decisions.

High-Quality Product Images

Upload images at minimum 800x800px resolution. White backgrounds are recommended. Show multiple angles and include close-ups of important details.

Honest Pricing

Set fair and transparent prices. Do not inflate original prices to create misleading discounts. All fees and charges must be clearly communicated upfront.

Proper Categorization

List products in the correct categories and subcategories. Accurate categorization helps buyers find your products and improves your listing performance.

Shipping & Fulfillment

Reliable shipping is critical to customer satisfaction. All sellers must comply with these fulfillment standards.

Ship Within 3 Business Days

All orders must be dispatched within 3 business days of purchase confirmation.

Provide Valid Tracking Numbers

Every shipment must include a valid, verifiable tracking number shared with the buyer.

Use Reliable Shipping Carriers

Partner with reputable carriers that offer tracking and delivery confirmation.

Proper Packaging

Ensure products are securely packaged to prevent damage during transit.

Prohibited Items

The following items are strictly prohibited on MarketHub Express. Listing any of these will result in immediate removal and potential account suspension.

Counterfeit or replica goods
Weapons and ammunition
Illegal substances and drugs
Stolen property
Hazardous materials

Performance Metrics

We continuously monitor seller performance to maintain marketplace quality. Here are the key metrics we track:

Order Fulfillment Rate

> 95%

Percentage of orders shipped on time without cancellation.

Response Time

< 24 Hours

Average time to respond to buyer inquiries and messages.

Customer Rating

> 4.0 / 5.0

Overall average rating received from verified buyers.

Dispute Rate

< 2%

Percentage of orders resulting in disputes or claims.

Violations & Consequences

MarketHub Express takes policy violations seriously. Our enforcement process is designed to be fair while protecting the marketplace community.

Warning

First-time or minor violations will result in a formal warning. You will be notified and given the opportunity to correct the issue promptly.

Account Suspension

Repeated violations or failure to address warnings may lead to a temporary account suspension. During suspension, your listings will be hidden and you cannot process orders.

Permanent Ban

Serious violations such as selling counterfeit goods, fraud, or repeated policy breaches will result in a permanent ban from the platform with no option for reinstatement.

Ready to Sell on MarketHub Express?

Join thousands of successful sellers and start reaching millions of buyers worldwide. Create your account today and set up your store in minutes.

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