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Policy

Returns & Refunds

Hassle-free returns and fast refunds. We stand behind every purchase and make the return process as simple as possible.

Return Policy Overview

We offer a generous return policy to ensure your complete satisfaction with every purchase on MarketHub Express.

30 Days

Return window from delivery date

Unused

Items must be in original condition

Original Packaging

Return in the original box and wrapping

How to Return an Item

Four simple steps to process your return

1

Initiate Return

Go to your Orders page, select the item you wish to return, and choose your reason for returning. Our guided process makes it simple.

2

Ship the Item Back

Print your prepaid shipping label from the returns dashboard. Pack the item securely in its original packaging and drop it off.

3

Inspection & Approval

The seller receives and inspects the returned item within 3 business days. You will be notified once the inspection is complete.

4

Get Your Refund

Once approved, your refund is issued to your original payment method within 5-7 business days. You will receive a confirmation email.

Refund Timeline

Estimated processing times for different refund scenarios

ScenarioApproved Return
MethodOriginal payment method
Timeline5-7 business days
ScenarioDefective / Damaged Item
MethodOriginal payment method
Timeline1-3 business days
ScenarioOrder Never Arrived
MethodOriginal payment method or store credit
Timeline3-5 business days
ScenarioPartial Refund (used item)
MethodOriginal payment method
Timeline7-10 business days
ScenarioStore Credit Refund
MethodMarketHub wallet
TimelineInstant

Non-Returnable Items

The following categories are excluded from our standard return policy

Personalized Items

Custom-made or engraved products tailored to your specifications

Perishable Goods

Food, flowers, and other items with a limited shelf life

Digital Products

Software licenses, e-books, downloadable content, and gift cards

Intimate Items

Undergarments, swimwear, and personal hygiene products for health reasons

Exceptions: Damaged or Defective Items

If you receive a damaged or defective item, you are entitled to an immediate replacement or a full refund, regardless of the product category. Simply photograph the damage, submit your claim through the Orders page, and our team will prioritize your case. These requests are typically resolved within 1-3 business days.

Frequently Asked Questions

Common questions about returns and refunds

Can I return an item after 30 days?
Our standard return window is 30 days from delivery. After this period, returns are generally not accepted unless the item is defective or covered under warranty. Contact our support team for special circumstances.
Who pays for return shipping?
If the return is due to a seller error, defective product, or the item does not match the description, return shipping is free. For change-of-mind returns, a small shipping fee may apply depending on the seller policy.
Can I exchange an item instead of returning it?
Yes, many sellers offer direct exchanges. When initiating your return, select the exchange option if available. You can swap for a different size, color, or variant of the same product at no extra cost.
What if my item arrived damaged or defective?
Damaged or defective items are eligible for immediate replacement or a full refund. Take photos of the damage and submit them with your return request. These cases are prioritized and typically resolved within 1-3 business days.

Need More Help?

Our support team is available around the clock to assist you with returns, refunds, or any other questions.

Visit Help Center