Privacy Policy
Last updated: March 2026
At MarketHub Express, your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace platform, make purchases, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.
Table of Contents
1. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping and billing addresses, and payment information. Sellers may also provide business details such as tax identification numbers.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, products viewed, search queries, device type, browser information, IP address, and referring URLs.
Cookies & Similar Technologies
We use cookies, web beacons, and similar tracking technologies to recognize your browser, remember your preferences, and understand how you use MarketHub Express. See Section 5 for more details.
2. How We Use Your Information
Order Processing
We use your information to process and fulfill orders, manage payments, send order confirmations, and provide shipping updates.
Personalization
We personalize your shopping experience by recommending products based on your browsing history, purchase patterns, and stated preferences.
Communication
We may send you transactional emails related to your orders, promotional messages about new products and deals (with your consent), and important platform updates.
Security & Fraud Prevention
Your data helps us detect and prevent fraudulent transactions, unauthorized access, and other security threats to protect both buyers and sellers.
3. Information Sharing
With Sellers
When you place an order, we share necessary information (name, shipping address) with the seller to fulfill your order. Sellers are contractually obligated to protect this information.
Payment Processors
We share payment information with trusted third-party payment processors (such as Stripe) to securely process transactions. We never store your full credit card details on our servers.
Legal Requirements
We may disclose your information when required by law, in response to valid legal processes, or to protect the rights, property, or safety of MarketHub Express, our users, or the public.
We Never Sell Your Data
MarketHub Express does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is paramount to our business.
4. Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
Secure Payment Processing
Payment processing is handled by PCI DSS-compliant providers. Your payment credentials are tokenized and never stored in plain text on our systems.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks. Our team continuously monitors for suspicious activity.
6. Your Rights
Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format.
Correction
You can update or correct your personal information at any time through your account settings, or by contacting our support team.
Deletion
You may request the deletion of your personal information. We will comply with your request, subject to certain legal obligations that may require us to retain some data.
Data Portability
You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another service provider where technically feasible.
7. Third-Party Services
Payment Gateways
We integrate with third-party payment gateways such as Stripe to process transactions securely. These providers have their own privacy policies governing how they handle your data.
Analytics Providers
We use analytics services to help us understand platform usage and improve our services. These services may collect anonymized usage data in accordance with their own privacy policies.
Cloudinary (Image Hosting)
Product images and user-uploaded media are stored and served through Cloudinary. Cloudinary processes images on our behalf and is bound by our data processing agreements.
8. Children's Privacy
Age Restriction
MarketHub Express is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.
Parental Notice
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can take appropriate action.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
Notification
For significant changes, we will provide additional notice via email or a prominent announcement on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data.
10. Contact Us
Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out to our team.